Law Enforcement Guidelines

1. Who these guidelines are for

These guidelines are for law enforcement officers, prosecutors, and government agencies seeking member records from Pairvella. They are informational only, do not constitute consent to jurisdiction, and do not waive any objection or legal requirement.

Members of the public should not use this process. If you are a member with a safety concern, use the in-app report option or Help & Support. If someone is in immediate danger, contact your local emergency services first.

2. How to submit a request

Send requests on official letterhead from an official government email address, using the legal contact address listed on our Contact page. Include the requesting agency, the officer's name, badge or ID number, direct phone number, official email address, the case or reference number, and a response deadline of at least 10 business days where possible.

Identify the account as precisely as you can: the profile URL or member ID, the registered email address or phone number, and the date range of interest. Requests that only name a display name or describe a person cannot be processed.

State the specific records sought. Overly broad requests such as 'all data' are narrowed or returned for clarification.

3. Legal process we require

We disclose member records only where we are legally required or permitted to do so. As a general matter: basic subscriber information requires a valid subpoena, court order, or equivalent legal process in the requesting jurisdiction; non-content records such as login history require a court order or equivalent; and the contents of communications, including messages and photos, require a search warrant issued on probable cause or its equivalent.

Requests originating outside the United States are generally honoured through a mutual legal assistance treaty, letter rogatory, or another recognised international process, unless an emergency applies.

We reject or object to requests that are legally deficient, unduly burdensome, overbroad, or that appear intended to suppress lawful speech or target people for who they are.

4. Emergency disclosure requests

Where we believe in good faith that an emergency involving a danger of death or serious physical injury requires disclosure without delay, we may provide the information reasonably necessary to prevent that harm. Emergency requests must come from a government official, be clearly marked as an emergency, and describe the nature of the emergency, the person at risk, why the information is needed immediately, and how it will help.

Emergency disclosure is discretionary and assessed case by case. We may still decline where the facts presented do not show an imminent threat.

5. Preservation requests

We honour valid requests to preserve existing account records for 90 days pending service of formal legal process, and will extend once for a further 90 days on request. Preservation is a snapshot of what exists when the request is received; it does not create new logging and does not restore data already deleted.

If no valid legal process is served before the preservation period expires, the preserved copy is released and normal retention applies.

6. What records may exist

Depending on the account, records may include registration details (display name, email address, phone number, date of birth, registration timestamp), country and approximate location supplied by the member, profile content and uploaded photos, moderation history including reports, violations and restrictions, membership and billing status, message metadata, and message content retained on our systems.

We do not hold precise GPS location trails, device contact lists, or copies of content permanently deleted before we received a preservation request. Payment card numbers are held by our payment processor, not by Pairvella. We do not run criminal background checks on members, and a verification badge reflects a photo or contact check only.

7. Notice to members

Our policy is to notify a member before disclosing their information so they can seek to protect their rights, unless we are legally prohibited from doing so, a valid court order restricts notice, or notice would create a risk of death, serious injury, child exploitation, or destruction of evidence.

If notice is delayed by a court order, we generally notify the member once the restriction expires.

8. Child safety

Pairvella is strictly 18+. Suspected child sexual exploitation is treated as our highest-severity category: content is removed, accounts are terminated immediately, and reports are made to the appropriate authorities as required by law. Related preservation and disclosure requests are prioritised.

9. Costs, testimony, and format

We may seek reimbursement of reasonable costs of production where the law allows. Records are normally produced electronically. Requests for authentication, certification, declarations, or testimony must be identified in the original request with the applicable deadline.

10. Changes

These guidelines may change as the platform and applicable law evolve. The version and date above indicate the current edition.